Frequently Asked Questions
At Tabu Adult Boutique, we want your shopping experience to be fun, easy and completely discreet, so below you’ll find answers to our most frequently asked questions. We have answers about shipping, payments and products, so it is sure to help.
Q1. What is Tabu Adult Boutique?
Answer:
Tabu Adult Boutique is a New Zealand-owned and operated adult store offering quality sex toys, lingerie and pleasure products for all genders and orientations. We believe pleasure is empowering, so we are here to make shopping for your sex toys comfortable, fun and completely confidential.
Q2. Do you ship discreetly?
Answer:
Yes – Always. Every order from Tabu Adult Boutique is packed in plain, unbranded packaging with no mention of the store name or contents. Your privacy is 100% guaranteed from checkout to delivery, so you can order with peace of mind.
Q3. Do you deliver to rural areas, and how much is shipping?
Answer:
Yes – we deliver anywhere in New Zealand, including rural addresses. Shipping is free when you spend over $50, or a flat rate of just $9 for smaller orders. Every parcel is tracked and discreetly packaged, so you will always know when your order is on its way.
Q4. How long does shipping take in NZ?
Answer:
Orders placed before 11 am (Mon – Fri) will be dispatched the same day. Weekend orders go out first thing Monday. Delivery is typically quick across New Zealand, and nearby areas such as Masterton sometimes receive same-day delivery. All parcels are tracked and discreetly packaged.
Q5. Is my payment information secure?
Answer:
Absolutely. Your payment details are completely safe with us, because Tabu Adult Boutique uses a secure, SSL-encrypted checkout. This checkout is powered by Windcave, one of New Zealand’s leading payment gateways. We accept Visa, Mastercard and Zip, giving you safe and flexible ways to pay. Your information is protected at every step, so you can shop with total confidence.
Q6. Can I return a product?
Answer:
Due to hygiene reasons, adult products can’t be returned once opened. However, if your item arrives faulty or damaged, contact our team and we will arrange a replacement or refund under the Consumer Guarantees Act
Q7. What are the most popular toys for beginners?
Answer:
Our best-selling beginner products include suction toys, bullet vibrators and couples toys. Each is easy to use and designed to help you explore new sensations with confidence.
Q8. Where are you based, and how can I contact you?
Answer:
Tabu Adult Boutique is based in Eketahuna, New Zealand, but we ship worldwide. You can reach us via our contact form or email info@tabuadultboutique.co.nz, or by calling 06 210 6275. Our store is open every day, 10 am – 6 pm, so you can visit us in person or shop online anytime. Our friendly team is always happy to help, discreetly, of course.
We hope your query was addressed in our frequently asked questions. If not, please don’t hesitate to contact us.