Delivery and Returns Policy

New Zealand Delivery

Our delivery and returns policy determines that we will deliver to New Zealand at the following flat rates (per order). You do not pay more if there are multiple items.

We do not charge extra shipping for deliveries to rural addresses in New Zealand.

We ship within New Zealand with Aramex (tracked).

The delivery times are provided as a guide only. Please note we only ship orders on working days.

New Zealand 1-3 working days delivery time (in most cases) $9.00

Free Shipping for NZ orders Over $50

If the order total at checkout is over $50 and the delivery address is in New Zealand then the shipping will be free.

International Shipping

We offer flat rate shipping to Australia, USA, Canada and select countries in Europe. Please be advised that some products are available for New Zealand shipping only, as noted in their product information. Delivery timelines will vary by country and you will be provided with tracking information when your order has shipped.

Plain Unbranded Packaging

Your privacy is important to us so products are shipped in plain packaging. The sender will be shown as Joan Retail Limited

Returns Policy & Procedures

Because of the nature of our products, an exchange service is not available. So please choose carefully before you buy. We are unable to replace products or refund for change of mind.

Clothing items of the wrong size may be replaced with another size. But ONLY if the garment has not been worn and if the packaging is undamaged.

In the unlikely event that a product has a manufacturing defect, you should return that product to us for a replacement. We will then examine the product and if it is found to be defective you will be issued with a replacement.